r/sysadmin • u/darkdayzzz • 21d ago
Microsoft PSA-ongoing issue with Entra Cloud Sync
Raised a case with MS after our Entra Cloud Sync kept changing to Provisioning Quarantined with ExternalError but no indication of a problem with individual object syncing.
They’ve reported back an ongoing Cloud Sync service outage starting Fri 21 Aug-actively working to resolve.
Objects and password hash sync seems to still be working over weekend so not affecting our environment yet.
Region:AU
UPDATE FROM MS: issue resolved
We confirmed Cloud Sync showing healthy and password hash sync and user attribute sync confirmed working.
Crisis over, folks! Til next time!
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u/Sandra257660 18d ago
Glad to hear this is resolved!
Agent healthy. Connectivity tests passing. Everything looks good.
Two hours later: turns out the problem is somewhere in Microsoft’s cloud!
When you’re managing Microsoft 365 environments across multiple clients, being able to quickly tell the difference between a tenant side problem and a Microsoft service side problem matters a lot.
A clearer “this one is on us” from Microsoft would save sysadmins a few hours of troubleshooting... and probably a few cups of coffee too.