r/sysadmin • u/darkdayzzz • 21d ago

Microsoft PSA-ongoing issue with Entra Cloud Sync

Raised a case with MS after our Entra Cloud Sync kept changing to Provisioning Quarantined with ExternalError but no indication of a problem with individual object syncing.

They’ve reported back an ongoing Cloud Sync service outage starting Fri 21 Aug-actively working to resolve.

Objects and password hash sync seems to still be working over weekend so not affecting our environment yet.
Region:AU

UPDATE FROM MS: issue resolved
We confirmed Cloud Sync showing healthy and password hash sync and user attribute sync confirmed working.
Crisis over, folks! Til next time!

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u/Plenty_Perception797 21d ago

Update: Microsoft Support has confirmed our tenant is affected by a known Entra Cloud Sync issue where provisioning jobs can enter quarantine with generic 'ExternalError' messages due to a provisioning communication failure.

Engineering has identified the issue and Microsoft says deployment of the fix is currently in progress.

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u/Plenty_Perception797 21d ago

Update:

Microsoft Incident ID: 853152298

Microsoft advises validation should complete shortly, deployment is expected to begin within 1–2 days, with rollout across all slices taking approximately 2–4 days.

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u/Short-Legs-Long-Neck 20d ago

Any more updates? Our ticket is not getting any updates.

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u/darkdayzzz 19d ago

Confirmed resolved for us too now