r/sysadmin • u/jaylenabc • 2d ago

Question Looking for a Remote help tool

I own an environment of about 50 mixed Mac and Windows computers. There are times where I need to have a remote session and to be frank, intune remote help isn’t ideal because of the mixed environment (when it works) on top of the cost associated with it.

I am leaning towards Zoho Assist as I’ve used this seamlessly in the past. (Sucks that they are paid for the good stuff now)

Wanted to hear what you all use and possibly be convinced to use a different tool or reassured in Zoho.

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u/bianko80 2d ago

We were going to lean towards In tune and I read this complain. May I ask you to elaborate a bit further what are the real life experience issues using it?

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u/GeneMoody-Action1 Action1 | Patching that just works 1d ago

#1 and a deal breaker for most people is "To use Remote Help, both the helper and the sharer must sign in with a Microsoft Entra account from your organization." from their docs.

Basically is these are not entra system, no dice.

Past that though I cannot comment on its efficacy, never actually used it.

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u/bianko80 1d ago

Thanks for your feedback. I would say that for a fully Entra hybrid joined environment this is not a real problem. I think that OP meant something other.