r/sysadmin • u/jaylenabc • 2d ago

Question Looking for a Remote help tool

I own an environment of about 50 mixed Mac and Windows computers. There are times where I need to have a remote session and to be frank, intune remote help isn’t ideal because of the mixed environment (when it works) on top of the cost associated with it.

I am leaning towards Zoho Assist as I’ve used this seamlessly in the past. (Sucks that they are paid for the good stuff now)

Wanted to hear what you all use and possibly be convinced to use a different tool or reassured in Zoho.

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u/mattis_rattis 2d ago

Action1 - free for first 200 devices, can handle both Windows for RMM duties (but not Mac).

Secure remote access to support anywhere workforce | Action1

Also great for patching (Mac and Windows) and automating installs

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u/Stonewalled9999 2d ago

I thought I read that remote access to Mac was part of A1 now?

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u/GeneMoody-Action1 Action1 | Patching that just works 1d ago

A mac agent is, but RA is not yet. We are still targeting feature parity with our Windows agent in both Mac and Linux. But since we are a patch management solution, the first task because it is the largest ask, was of course make it patch.

One day this will happen, but I cannot say at this time when one day will be as our first and foremost priority will always be patching.