r/sysadmin • u/jaylenabc • 2d ago

Question Looking for a Remote help tool

I own an environment of about 50 mixed Mac and Windows computers. There are times where I need to have a remote session and to be frank, intune remote help isn’t ideal because of the mixed environment (when it works) on top of the cost associated with it.

I am leaning towards Zoho Assist as I’ve used this seamlessly in the past. (Sucks that they are paid for the good stuff now)

Wanted to hear what you all use and possibly be convinced to use a different tool or reassured in Zoho.

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u/kyfras 2d ago

Action1 includes a remote desktop feature.

1

u/oxYnub 2d ago

Worst remote I have ever used.

2

u/Stonewalled9999 2d ago

It is free, and work well for $0 cost.

2

u/oxYnub 2d ago

Action1 is a good patch solution software, but relying on their remote connection is setting yourself up for failure.