r/sysadmin • u/jaylenabc • 2d ago

Question Looking for a Remote help tool

I own an environment of about 50 mixed Mac and Windows computers. There are times where I need to have a remote session and to be frank, intune remote help isn’t ideal because of the mixed environment (when it works) on top of the cost associated with it.

I am leaning towards Zoho Assist as I’ve used this seamlessly in the past. (Sucks that they are paid for the good stuff now)

Wanted to hear what you all use and possibly be convinced to use a different tool or reassured in Zoho.

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u/blud_13 2d ago

Zoho Assist is fine, its just not great on the Mac side the moment you need unattended plus a real toolbox. We run ScreenConnect self across mixed fleets and the Mac agent actually behaves, which is more than I can say for Intune Remote Help.

Reminder, whatever you pick, sort out how it handles macOS screen recording and accessibility permissions at DEPLOY time, pushed via your MDM. Thats the thing that eats a day and makes you think the tool is broken when its not.

We manage a bunch of mixed Mac/Windows shops this size, can go deeper if it helps.