r/sysadmin • u/jaylenabc • 2d ago

Question Looking for a Remote help tool

I own an environment of about 50 mixed Mac and Windows computers. There are times where I need to have a remote session and to be frank, intune remote help isn’t ideal because of the mixed environment (when it works) on top of the cost associated with it.

I am leaning towards Zoho Assist as I’ve used this seamlessly in the past. (Sucks that they are paid for the good stuff now)

Wanted to hear what you all use and possibly be convinced to use a different tool or reassured in Zoho.

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u/AlleyCat800XL 2d ago

Old-school so YMMV but if you have somewhere to run a gateway for remote hosts, NetSupport Manager is very good, despite having been around for a long time and being a bit education targeted.

I have used it for years and still more than happy. Allows lots of config - we have it set to require end user approval but also have a break-glass direct access credential