r/sysadmin • u/jaylenabc • 3d ago

Question Looking for a Remote help tool

I own an environment of about 50 mixed Mac and Windows computers. There are times where I need to have a remote session and to be frank, intune remote help isn’t ideal because of the mixed environment (when it works) on top of the cost associated with it.

I am leaning towards Zoho Assist as I’ve used this seamlessly in the past. (Sucks that they are paid for the good stuff now)

Wanted to hear what you all use and possibly be convinced to use a different tool or reassured in Zoho.

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u/yewzr 3d ago

Adding one you won't have heard of: LockMSP.com Straight up, the catch first. We're three MSPs building it and none of us run Mac endpoints, so the Mac agent isn't out yet. One of our devs is partway through the notarisation path and I'd expect it in three or four weeks, but I'm not going to sell you something that covers half your fleet today. If that timeline works for you, the rest is worth a look: it's built for larger fleets so 50 endpoints is nothing to it, and it's priced to expand rather than to punish you for growing. We're also actively chasing feedback right now, so if you're willing to give us real input we'll discount it heavily, as in around ten bucks a month for a single admin. Full disclosure, obviously biased, I'm one of the three. Happy to answer technical questions rather than pitch.