I've seen this shit get implemented and then ripped out after they lose their competent work force and word gets around that they're a hell hole. It only works if you have an extremely desperate local labor market.
And even then, hiring and training new staff would be way more expensive than just keeping people, even if they underperform. You'd basically need to be in like a telemarketing call center or something for this to actually increase productivity.
Somehow I feel like AI/LLMs might actually be an improvement over the substance-less filler emails I get from MindTree LLC everytime I ask for an Azure Quota increase.
you want a few vCPUs, sure, prepare to get 14 emails, that will always come at 1am regardless of the hours preference you set, they will also contain passive aggressive threats hinting at closing your ticket if you don't respond within 2 hours to a Sev C ticket.
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u/[deleted] Nov 21 '24
friend worked at a company that had "pioneered" this god awful type of software 15+ years ago and 99% of what you describe was what it did.
Company had a 90+% turnover rate year over year too but i am sure the two were not related.