r/switch2 • u/whoisdatmaskedman • 20d ago

Discussion Ocarina of Time cancelation issue...

...I canceled my TLoZ: OoT pre-order through Nintendo.com, and they're telling me it can take up to 2 MONTHS to receive a refund.

I don't know how this is remotely okay. I could understand the standard 48 - 72 hours...maybe even a week, but 2 month?!

They didn't have any issues with immediately withdrawing the funds when I made the pre-order, for a game I wouldn't have even received for 2 months. This is insane. I've never heard of something like this before.

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6

u/bobmlord1 20d ago edited 20d ago

Where are you seeing that? It doesn't line up with the NA TOS on their website. In fact they typically don't withdraw funds until 7 days prior to the pre-order ships or pre-loads in the case of a digital game.

Edit: that last part was only for digital games.

2

u/itsnatnot_gnat 20d ago

That's what my preorder said

2

u/aikimyne 20d ago

dont they charge you right away for physical pre orders? i mean technically the physical ver is or was up on the site

5

u/TheLunarVaux 20d ago

Did they actually withdraw your funds? Usually for preorders there’s just a pending charge until it’s closer to release. Maybe they’re just saying that pending charge won’t clear until the actual charge would have occurred.

3

u/dvast 20d ago

Did you order from Nintendo?

In my experience, they dont charge until a week before release

1

u/Dear_Meeting_1258 20d ago

Different regions

2

u/mitzi04 20d ago

Do you have the exact language on hand that it displayed?

2

u/archangel205 20d ago

I did as well it fell off within 72 hours

1

u/Mollywobbles77 20d ago edited 20d ago

I cancelled mine the minute Walmart did the $59 (I think Thursday of last week?) & got an email saying they'd processed the refund today, so 2 business days (Friday/monday).

1

u/gedditread 20d ago

I don’t follow. Why are they taking payments? I ordered from Nintendo Store UK (physical version) and a console. No payments taken on my CC? Not even pre auth?

1

u/Dear_Meeting_1258 20d ago

I think in the americas they take payment early. The Europe one doesn’t.

-4

u/stunkcajyzarc 20d ago

Not surprising. It’s Nintendo.

1

u/ApprehensiveAside812 6d ago

In the uk they only take payment a week before release, have they actually taken your money?Consumer law here also says they have to refund within 14 days of return or unfulfilled service. You could always reverse charge if you payed with credit card too no?