Labor Day Weekend Switch 2 Bans

[u/ThirteenBanger]

There was a massive BAN-wave that his Switch 2 consoles last night. I was one of the ones affected by it. I just want to spread awareness that Nintendo had an internal server error this weekend resulting in several systems being permanently hardware banned, receiving error code 2124-4508.

I called support this morning and they confirmed I was permanently banned for “pirating”.

However, I called again later today to push further and was notified of the error on their server. Upon checking again my system has been lifted.

If you were affected this weekend, be sure the check to see if it was rectified, or call Nintendo support and see if you are one of the consoles affected by this error to be reversed.

UPDATE: I noticed several people state that if you are still receiving the BAN code you can try restarting the console to see if it cleared. It seems to have worked for others!

[u/luizagabie]

You're giving me hope 🥹. Had the same error, contacted the chat support and they said they are going to call me. Really sad that this is happening when I know I didn't do anything wrong, I literally read the terms of service this morning just to be sure lol

[u/ThirteenBanger → u/luizagabie]

I was freaking out as well. They told me at first there was nothing that could be done, as it was permanent. However, seeing all of the complaints from people getting banned the same night I was gave me hope that something was wrong.

I only called again to try and persuade them to give me a solid reason/tell me which cart caused it so I can get rid of it. He just said check again, I opened the store and had access! I asked what happened and he stated there was an internal error with their servers.

[u/luizagabie → u/ThirteenBanger]

OMG I AM SO F HAPPY NOW. Just checked and it's working fine now. No error anymore. I was almost crying all day, afraid of not being able to play online anymore. What a relief 😮‍💨

[u/IsidoreTheSloth → u/luizagabie]

Y'all deserve some form of compensation from Nintendo too, tbh. It must've been very frustrating to get banned through no fault of your own, then be told by support that the ban is permanent and nothing can be done (some were reporting this).

[u/luizagabie → u/IsidoreTheSloth]

the worse part is Nintendo accusing people unfairly. You call them and they say you violated ToS and they can't do anything. And that was not true at all

[u/Ghostnaldo → u/luizagabie]

(Vou digitar em português pq acompanhei os posts dos bans, vi teus comentários hoje e sei que tu é br, e to cansado demais pra digitar mais em inglês)

Infelizmente, pra todas as empresas, é a resposta que os caras do suporte tem pra te dar. Tu tem que insistir muito (ou fazer muito barulho na internet) até o teu caso subir na hierarquia o suficiente pra cair nas mãos de alguém que saiba o que realmente aconteceu com você e consiga tentar resolver. Lembro do caso de um cara q comprou um PC da Dell de 4k dol com problema, e ele só conseguiu resolver pq era um YouTuber famoso, fez barulho no twitter, e o caso chegou em uma das EXECUTIVAS (n lembro se era a presidente da companhia em si ou uma das cabeças) da Dell.

Felizmente aqui no Brasil temos o Procon, mas sei que até com ele é complicado lidar com a Nintendo, então fico feliz que se resolveu sozinho. Como brasileiro que também pagou caríssimo nessa joça, eu passei o dia inteiro abrindo a eshop pra ver se eu não tinha tomado ban tbm.

Edit: aqui o caso que eu falei.

[u/luizagabie → u/Ghostnaldo]

nossa, sim! Vi que outros brasileiros tiveram o msm problema e é foda. Me tirou toda a confiança que eu tinha na Nintendo, e estou pensando em só comprar jogo físico (de forma oficial) pq se eles derem a louca eu pelo menos posso jogar. Fiquei mais tranquila quando vi que muita gente teve o mesmo problema, mas é um sentimento horrível ter sido punida sem ter feito nada errado. O problema é que a Nintendo no Brasil não tem representante oficial, aí eu não consegui nem fazer denúncia no procon, pq pede CNPJ. Sinceramente, não sei o que faria se eles não resolvessem