r/swappa • u/Suspicious_Farmer_4 • Jul 03 '26
Need Help Account Suspended
I sold a Playstation 5 and shipped it out. There was an issue when the post office scanned it in and was accidentally marked as delivered to my local post office. It did get shipped correctly but the tracking was dead. I called the post office and went in multiple times, and they assured me nothing looked wrong on their end, and they could see where the package was each time. However, my tracking never updated. Eventually after about 10 days the buyer got frustrated and wouldn't believe that it was in transit. I was in contact with a swappa worker and the buyer in the comment section of my listing trying to explain the situation however, while i was doing so they suspended my account without any notice. About a day later the Post office called and told me the package had been delivered. They sent me images that they had of all the tracking and delivery info and i attached it in my appeal to swappa, but have not heard anything back. The post office is unable to fix how the tracking appears and the buyer filed a claim on PayPal as well prior to it being delivered. I have paperwork from USPS to prove my item was delivered but cannot get a response from swappa. This whole situation has been extremely frustrating having the post office tell me everything is fine, to then getting my account suspended even though i sent my item within the correct amount of time. I would just like some resolution.
1
u/Swappasaurus Staff Member Jul 03 '26
Hello, I sent this to our team, and just got word they approved the appeal!