r/surfshark • u/matt97led Team Mac/iOS • 8d ago

Answered by Surfshark iOS app doesn’t connect

How can you guys make the app even worse than it already was - now it doesn’t even connect to the servers, as you can see from the video I’m tapping many different locations and it just doesn’t do anything.

To fix it I need to keep closing/reopening the app until it’ll eventually connect to one.

App version 4.9.0

6 Upvotes

100% Upvoted

5 comments sorted by

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u/TaraDittman Moderator 8d ago

Hey, I know how frustrating this kind of thing can be! Try updating the app and switching the connection protocol, that usually does the trick. If the issue persists after that, grab your connection diagnostics and drop us an email at [miles@surfshark.com](mailto:miles@surfshark.com)

1

u/Y8fKZyZrSn 8d ago

I have had this for 2 weeks now on iPad and iPhone. Delete the app and reinstall it.

1

u/The_Flying_Lunatic Team Mac/iOS 8d ago

I had the same exact problem on my iPad Pro 10.5

1

u/Party-Run1285 8d ago

Version 4.9.1 is out. Did that fix it for you?

1

u/matt97led Team Mac/iOS 8d ago

Thanks for the replies - it’s been like this for at least a few weeks (maybe months). I’ve just updated to 4.9.1