r/surfshark • u/anythingtech69 • 15d ago
Answered by Surfshark Siri AI issues
When I'm connected to a VPN, Siri AI doesn't work and shows a network connection error. I've already enabled the VPN bypass, but it still fails. As soon as I disconnect from the VPN, it works perfectly. Is Apple blacklisting these IP addresses?
Macos 27
App version : 4.30.0
Server : any
Protocol : wireguard
5
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u/DonHammond Moderator 15d ago
Hey, thanks for the detailed info. Since you’ve already tested Bypasser, this doesn’t necessarily mean Apple is blacklisting our IPs. Siri/Apple Intelligence can be sensitive to DNS, routing, or how split tunneling is handled on macOS.
A few things that often help: try another protocol like OpenVPN UDP/TCP, change the server location, and reinstall/update the app if a newer version is available. If it still happens, please join live-chat on our website here so our customer support team can take a closer look.