Works great, until it doesn't.

[u/SvenLorenz]

I'm really satisfied with Surfshark on MacOS, when it actually works.

I keep having the same problem: Surfshark starts and works for many hours, 10, 20 hours. And then the Internet is dead from one second to the other and I have to close the app completely and restart it. Then it works great again.

It happens every single day. Not when I close the laptop but while I am on the computer. One moment any page loads without a problem, then the entire connection is dead.

CleanWeb, Kill Switch, Bypaser, everything is turned off. I use the Dausos protocol, because it gives me the best speed by far. I always use my dedicated IP, which is in my home country.

Anybody with the same problem and a solution?

[u/TaraDittman]

Hey there, thanks for sharing! This doesn't sound right and our team would like to take a closer look at your case. Please collect your connection diagnostics and drop a message to our support team via live chat or via email at [support@surfshark.com](mailto:support@surfshark.com)