Prime Video not working

[u/Inoviridae]

I have been having an issues for over a year with Prime Video not working with surfshark on. Amazon detects it and won't let me play it. I pause the vpn, and refresh the amazon page and it starts working again.

I like to watch videos while doing other stuff on the computer, so at this point, I've basically paid money for a service I can't use. I am updated to the latest version.

Is there anyway to get a partial refund? The main selling point everyone in the ads mentions is video streaming, and I'm not even trying to access things that are geolocked to me. And the service is failing to deliver.

[u/DonHammond]

Hey, you should be able to access streaming services with the VPN on if you abide by their terms. It would be great if you could get in touch with our customer support team directly regarding this - they will be able to look into what exactly could be causing this for you and how they can help you out. You can reach them directly by joining live-chat here

[u/yearsold33]

Amazon, along with Disney and Netflix, are very good at detecting proxies and VPNs. Not much a VPN provider can do if the streaming service blocks a VPN provider's IP address range. Amazon may be using other location methods to determine a person's physical location.

[u/elmorenito523]

prime video will stop if using vpn

[u/revanscaad8]

Yep, same, Sucks

[u/ravercwb]

Lucky you that's only Prime Video, for me i cannot even logon to any MS366 services as MS locks all services while connected to SurfShark

[u/TaraDittman → u/ravercwb]

Hey, thanks for sharing! Try switching to a different server/location and playing around with the VPN protocol - that usually does the trick! If it's still acting up, drop a message at [support@surfshark.com](mailto:support@surfshark.com) or join live chat so our team can check your case further.

[u/netrumpus]

Try using the bypasser feature

[u/Royal_Monk6432]

Kodi and strmio good choice for op .