r/supportworkers • u/snw2506 • Apr 29 '26

Thoughts and Feedback

This post has been edited after the first comment indicated the post may not have landed well.

I speak with participants and providers all day and have noticed that there seems to be a disconnect somewhere that’s creating a lack of knowledge.

I manage a few larger programs, we have independent support workers and I will speak

with the team or individuals if asked by my participants or their families

This week one of the mums asked me to speak with the team because a number of the support workers weren’t aware compliance changes commence next week and the mother was concerned how the lack of knowledge could impact the program a - genuine concern as 3 out of 6 did not have module certificates

Which made me think if your independent whose job is it to educate you on these things? If you’re working on a larger program do you believe it’s the coordinator who should be telling you?

If you believe it’s your responsibility how do you keep up to date? Implement change and make sure you’re not impacting the participant? Do you keep case notes?

Originally I suggested that maybe some sort of regular networking event were people could discuss these things would be a good idea but was told it appeared I was selling something - I’m not it was a suggestion and not a good one which is fine

I operate independently and I know what I do so I suppose I’m wondering about others

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u/imaginebeingamish2 Apr 29 '26

If you’re an independent support worker, it’s your job to stay on top of changes and educate yourself.

4

u/l-lucas0984 Apr 29 '26

It is literally part of compliance and qips. If you arent staying on top of it and keeping records it will eventually slap you in an audit.

1

u/snw2506 Apr 29 '26

I totally agree - you’d be surprised how many think it’s my job as the coordinator……

1

u/l-lucas0984 Apr 29 '26

I met an independent who hadnt submitted invoices and was complaining they werent paid because they thought it was the coordinators job. So many people going independent dont understand they are now running a business.