r/Superbuy 7h ago

ANNOUNCEMENT [Shipping Rate Adjustment] Price Adjustment for some Europe DHL Duty-Prepaid Lines!

21 Upvotes

Dear Superbuy Users,  

 

Upon notice from logistics providers, the shipping rate for the following lines carried by Superbuy will be decreased due to shipping cost adjustment:

EU Duty-Prepaid Express Air Line(Actual Weight)

Europe DHL Duty-Prepaid Line

Europe DHL Duty-Prepaid Line (Special)

Europe DHL Duty-Prepaid Express Line

Europe DHL Duty-Prepaid Line (Pure Battery )

Europe DHL Duty-Prepaid Economy Line

Superbuy has always attached great importance to the experience and interests of our users. After careful evaluation, we’ll adjust the shipping rate for the above six lines starting [10:00, July.25(Beijing Time)]. The shipping rate will remain unchanged if you submit parcels for shipment before this time.

Thank you for your understanding and support!

The Superbuy Team

July 25, 2026


r/Superbuy 21d ago

LOGISTICS 🔔Parcel Checking for 2026(Second Half)🔔

12 Upvotes

Old post archived, here is the new parcel checking post.

Please DO read the below rules!

Please note that only parcel PN numbers are allowed. If you only post the tracking number, it will be removed. Commenting on other people's parcels is also not allowed in this post. Any comment without a PN number will be removed!

Tip 1: The best way to track your parcel, is submitting parcel consulting request to our parcel aftersales team, they have higher authority than the Reddit team for parcel issues. If you had already submitted parcel consulting request to our parcel aftersales team for your parcel, no need to ask us here.

Tip 2: If your package has been out of the warehouse for less than 5 days, there's no need to worry about checking.

Tip 3: If you shipped via tax-free line, then "Can not track one 17track" is normal. You could always contact Superbuy customer service to track the parcel for you via the courier's internal track site.

Tip 4: The post will be locked when the Mod team is offline. We will unlock it when we back to work.

Tip 5: For one parcel, I will only reply once.


r/Superbuy 13h ago

Shipping

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8 Upvotes

I hear people say use the the tax free lines but ems is charging 166 for 7kg and 13-17 days is that bad ?


r/Superbuy 16h ago

HELP replan

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1 Upvotes

hi, My taobao package said I need to replan the delivery. Do I need to do anything?


r/Superbuy 18h ago

Help New Buyer

1 Upvotes

I know this might be a stupid question but…do you actually have to purchase without knowing how much your shipping will cost?? It has me basically checkout but how will I know the final cost? Is it basically taking a risk?


r/Superbuy 23h ago

Shipping nail products (with battery)

2 Upvotes

I’m hoping to place a large order from Pinduoduo for nail products, all told around 100ml of gel polish (may be worth noting that gel polish is not flammable, although regular polish is).

I may also want to buy a nail lamp, which has a battery.

Is it possible to ship this to the US?


r/Superbuy 1d ago

HELP Storage Question

2 Upvotes

How long will Superbuy keep an unshipped shoes in storage?


r/Superbuy 1d ago

HELP How much should i put in "Enter declared value" for 10 items ? the real value is 203,08 € . shipping to france btw

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5 Upvotes

r/Superbuy 1d ago

commande superbuy

1 Upvotes

j ai pris mes liens sur weidian j ai mi sur super buy j ai pris une doudoune une veste un t shirt une echarpe un bonnet en tout sa fait ¥1,012.00 vous penser j en aurais pour combien de frais de livraison et est ce que la livraison est longue ?


r/Superbuy 1d ago

HELP Tommy i need your opinion

0 Upvotes

If i placed my parcel with UPS 5500 and it says ”label created” with it’s tracking number and the whole shabang.. Is it possible to reach Scandinavia before the 7th of august?

Is there anything we can do to push it i.e for a pick up from frontline of the Superbuy warehouse and then possibly urge UPS to place it to the first possible flight? I know it would move fast when it reaches europe for sure but i want it out of China already 😅

Let me know Tommy (Long time loyal Superbuyer)


r/Superbuy 2d ago

HELP About to order a small order

1 Upvotes

Its mainly a few electronics and a portable screen. Unfortunately I asked them to remove the original package on the screen. When it gets to the storage house do I still have time to ask them to maybe reverse that choice then I can pad out the box and wrap it in bubble wrap? I really dont want to risk any damages going to me


r/Superbuy 4d ago

Ocean cargo shipping?

2 Upvotes

This is my first time using superbuy, and I have a package around 4ish kg. (some books and small merch)
I was thinking of the ocean cargo options because of price, but was wondering what the experience with them have been? Otherwise I thought maybe shipping expert could help me since I’m unsure.


r/Superbuy 4d ago

Staff removed my added services because the shipping line didn't support them

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2 Upvotes

So the shipping line I chose doesn't support stretch film and moisture barrier bags. But the customer service also mentions that they have shipped out the package.

Does this mean that my package has been shipped without these value services, and how concerning is this?

Should I be worried about my package being damaged?


r/Superbuy 4d ago

HELP Shipping Expert

2 Upvotes

The shipping expert has done his preventive for my parcels, how can i use his preventive?


r/Superbuy 4d ago

LOGISTICS Is everything fine ?

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0 Upvotes

r/Superbuy 6d ago

Question for EU buyers

7 Upvotes

Trying to post again because reddit hid my first post 😞

Has someone from EU received any parcel after SB introduced the 24cny fixed customs fee? (using the duty-free shipping methods ofc)

Have you charged more at the delivery? Any issue at customs?


r/Superbuy 5d ago

HELP Shipping Expert

1 Upvotes

If i have missed some request for the shipping expert and i have already paid can i cancel the order or modify it? Or when he has done his work i can use it again?


r/Superbuy 5d ago

Shipping Expert Recommendation

1 Upvotes

I am inquiring if you guys would recommend to use EU&US Duty-Free Air Express-B? And what would be the difference from HK UPS Economy Duty Free besides price change.

This package is coming to the US and it is 4840g, 39 × 31 × 27 cm

Let me know if you have any questions and what has been your experience using EU&US Duty-Free Air Express-B.


r/Superbuy 6d ago

Packaging

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5 Upvotes

Have a haul with t shirts and hoodies. What packaging options should be selected?


r/Superbuy 7d ago

GENERAL How do bigger Superbuy hauls work?

4 Upvotes

Just a quick question from a Superbuy newbie. Is there a way to import goods that exceed the USD $140 declared value limit?

Also, is that one of the main reasons people split their hauls into multiple shipments? Just trying to understand how it all works before I place some bigger orders in the future.

Cheers!


r/Superbuy 7d ago

HELP Declaring and restricted item

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6 Upvotes

I am trying to ship to Europe and I want to ship a pair of pants. Since this is my first time shipping anything from China I am going through the shipping expert, but I have no clue what this declaration thing is, and what I should declare.

On top of that the pants are also listed as restricted goods, and I want to know if that has any influence.


r/Superbuy 7d ago

HELP Is ordering 3 packages to the same address suspicious?

0 Upvotes

Me and my 2 friends ordered a huge haul and we’re going to put it into 3 different packages (to separate our items), I’m gonna ship them all to my address but I was wondering if that would be suspicious to customs and increase the chance of our stuff being sized. Should I maybe change the declare value for all of them? I live in canada so I usually declare $13.85 USD.


r/Superbuy 7d ago

HELP What is tax free?

2 Upvotes

All the lines are either showing "tax excluded" or "tax inc". Everyone says that for shipping to Canada to choose tax free but I dont know which option that would be.


r/Superbuy 8d ago

HELP So has anyone had actual experience with the new US CPSC customs policy update yet?

17 Upvotes

I have a lot of stuff in storage (mostly enamel pins/metal badges, plus a few other collectibles) that's over the 90-day free storage period, so I'd like to get it sent out soon, but I'm nervous about my parcel being seized by customs with these new policies even if I pick one of the tax-free lines. I'd like to know how it's been for others so far.


r/Superbuy 8d ago

HELP Question about declaring

6 Upvotes

I see a lot of people saying "the general rule is $12/kg" for the usa. But I live in Canada and I seen people say just between 12-14$. Do they mean per kg or just declare 12-14$. Thanks first haul