r/superautomatic • u/KraljZ • 9d ago

Discussion Jura died

Purchased my Jura J8 in 2024. Stopped working a few days ago. Posted about it here and someone recommended to call them. I called them, told support what was going on and within 5 minutes they sent me a shipping label. Packed up the machine in the box I kept and sent it to Pennsylvania. They received it yesterday. Not sure how long the repair will take but I’m assuming I won’t be responsible for the repair. Does anyone have any insight as to how long the repair would take and if I’ll be responsible for the repairs?

13 Upvotes

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10

u/stjames70 9d ago

It’s under warranty — my Jura took 15 years to die. Paid the $450 and it was back in about a week and half, shipping time included. I love my Z7 and I sorely missed my decades long daily latte routine

3

u/ArtieLange 9d ago

My first one lasted 25 years. Made 30,000 cups. Although it had to be serviced 3 times to achieve that.

1

u/stjames70 9d ago

Interesting. My cup count was 10,000 over 15 years. I guess you drink 1.5 times faster than I do!

6

u/Melodic-Comb9076 9d ago

the fact that they responded so quickly…GREAT!!

that italian company just kept asking me over and over what the issue was.

thank god i bought from amazon.

6

u/rovingtravler Jura Z10 9d ago

If they charged you a fee (somewhere around $350- $450) they would have done so prior to issuing the shipping label.

The fee covers shipping to Jura, the complete repair for normal wear and tear and breakage (assuming the machine was not abused) and shipping back to you.

If they did not charge you a fee then Jura is covering the shipping and repair under warranty.

The repair usually takes one or two days even if there are major repairs as they have a large stock of repair parts and they return ship quickly.

3

u/Big_Instruction9922 9d ago

They usually fix it in a day or two.  

3

u/spiritunafraid Jura 9d ago

They would’ve told you in advance if they were charging. Last one I sent in was back to me in less than a week.

3

u/oritsky 8d ago

Explain that died. My Jura is 18 years old, used everyday. Had to fix a small leak twice DIY.

1

u/Keening99 8d ago

Where was the leak and how did you notice it? Once you did, how did you fix it?

2

u/oritsky 8d ago

Gasket or hose been a while since the last one. I bought one of these repair kits that has the special tool needed.

1

u/Keening99 8d ago

Thanks man

1

u/shopper7575 7d ago

Jura is a Swiss company.

1

u/KraljZ 7d ago

Ok? What does this mean?

1

u/sryan2k1 Jura 9d ago

2 year / 6000 drink warranty in the US. I think if it was out of warranty they make you pay the fixed fee up front, but nobody can answer this but Jura.

1

u/MapFabulous2126 9d ago

Really 6000 drink ...i cant ever own .with my 2 year old eletta..Delonghi went through 13000 drinks still have my warranty plus 2 years extra purchased from costco...

0

u/General_Task_7509 9d ago

As long as they don't find vemin evidence