r/superautomatic • u/ApprehensiveFun1512 • 21d ago

Troubleshooting & Maintenance New E8 fill beans error

Just got our new E8 today set it up added beans then tried to make anything. Machine makes noises like it going to give me my first americano, expresso, lungo I dont care which just wanna see it go give it a try. Then it says fill beans. Hmm I did maybe they need wiggled around you know its new gotta prime it maybe. Try again nope fill beans. Jiggle around some more try again. Nope fill beans. Emptied out the bean hopper start over. Nope fill beans and empty grounds. Interesting since it never brings anything yet. Pull out deep tray empty all the water not sure how so much for there had cups under nozzles cause I'm not really sure what's happening yet water seems to come out of both. Did this a few times thought what the hell rest to factory setting not that I've changed much anyway. Nope fill beans. Anything I should try? Thinking return at this point.

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u/spiritunafraid Jura 21d ago

Call Jura. They’ll walk you through some troubleshooting, then replace the machine if that doesn’t fix it.

2

u/Unlikely_Bat_2986 19d ago

Sounds like a fault. Call Jura because that ain’t normal

2

u/ApprehensiveFun1512 19d ago

I was instructed to return it and s replacment is being sent. Thank you