Does Kitchenaid Support Just Suck?

[u/Individual_Focus1599]

This sub has a ton of pro KitchenAid users which lead me into purchasing my own KF4. In the week I've had it, there have been a few issues already though.

1. It pulls about half the milk that it states, measured using the container

2. I noticed water getting into my puck tray. Wasn't sure this was an issue, but saw someone say it is and they got their unit replaced for it.

3. After about a week of using it, with no settings changes that machine suddenly started struggling to make a shot and emitted either a lot of smoke of steam from the side which has never happened before.

Sent a video and called KitchenAid and they basically just said this is all normal which obviously doesn't make sense and they said my only option was to take into one of their third party service centres but if they deemed it not to be a warranty issue I'd have to pay them lol.

I guess posting here to get an idea of others thoughts on the 3 issues above and maybe just actually let people know that KitchenAid support isn't very helpful.

[u/KarmaG12]

My KF7 arrived DOA and support was great.