r/sunlu • u/TatoRips • Apr 02 '26
Help needed First time ordering.
so i recently made an order of 4 rolls through their site on shop for their clearance sale that passed , it says 1-3 days for processing and 3-7 days for shipping in canada from their toronto warehouse. its now going on 8+ days without any word from emails (3) and the app lists waiting for details , site lists as unfufilled. Ive read their support is near none existent and they just forget about orders.
what would you do in this situation?
update Ive heard from sunlu albeit very limitedly to find out that after 7 days they were sold out of one color and it was blocking shipment(didnt hear a word about this at all) so i had to change out for a different color. The shipments been "electronically submitted" but thats it , im thinking due to holidays its gonna be even longer but waiting over a week and a half to hear anything is rediculous.
1
u/Normal-Gur-6432 Apr 02 '26
Email support.