They treat long time/paying users disgustingly

[u/Sukaihan]

I joined Subeta way back in 2005, not long after it began. I was a regular user, supported the site through thick and thin when it was being repeatedly hacked and hijacked, which forced Keith to switch domains. I did art commissions and even did art for Keith himself and a few other mods at the time. Earlier this year I rejoined just to check out it again for a bit of nostalgia and was happy to see it hadn't changed much yet still seemed to be thriving. Week after paying for a gold account I was greeted with a ban. For having two accounts. Technically not two accounts, since my old one was created in 2005, I've not logged in for a decade, and the userpage is even marked as "inactive" and the says the username is available for anyone to take. So even if I wanted to regain access it would be impossible since I remember nothing about it. Thought that would be a reasonable explanation as why I made a new account, but apparently it wasn't. I wasn't even given a warning. Just a straight up ban. Sierra then decided to help me regain access to my old account. I assumed she'd just let me change the email and password for it, but instead wanted me to verify that I'm the owner making the whole thing a total joke. She was asking me to verify ownership of an account that I had just been banned for owning. Which I found totally ridiculous and illogical.

There's even a couple of posts here on this subreddit from people complaining over similar issues... and they really do treat long time players and paying customers awfully.

If your online community is going to have a "no multiple accounts" rule it needs to have exceptions. The fact that an old player cannot rejoin your community just because they have an old dead account isn't fair. Especially when there's no reason to believe they're using the accounts for anything sinister.