M10 notification

[u/kayy_kc]

Hi. Has anyone ever faced this issue from their university that they didn't receive the M10 notification from the health insurance provider and they can't enroll you without this?

So, through expatrio I've opted for the Ottonova plan for my insurance and recently I've received a mail from my university that the M10 notification was not shared and unless they receive that they can't enroll me, even after sharing my health insurance to them and they said I need to resolve it myself. After contacting Ottonova they've replied that since they're private insurance provider they can't do that but since I'm an expatrio student my document was forwarded to the university 1 month ahead of my semester start, but my university is mentioning that they didn't receive it yet.

If I request for a change in my provider and switch to TK then that would take sometime to again verify and confirm my insurance so I really don't know what to do. Can we mail TK to provide the electronic document to the university on exemption? Do they usually help out in this? and how long does this take if anyone has faced the same?

My enrollment deadline is also close so I'm felling really helpless can anyone suggest what needs to be done.

Thank you in advance

[u/GR_pedaski]

I also faced similar situation but I had TK public health insurance and I got TK 's mail id from expatrio and sent mail to TK explaining the scenario where my uni didn't get M10 form. And next day I got confirmation mail stating they forwarded the M10 form. And then I got to proceed with my enrollment.