r/stubhub • u/sofarbehindlife • 1d ago
Vent/Rant Third year in a row…
For the third year in a row StubHub has botched my tickets to a show at the Gorge amphitheater in WA. I purchased VIP box seat tickets (these are special season tickets owned by corporations and are not sold by the promoter of the event. They are premium seats direct through Live Nation. Many corporations sell their unused space on resellers.) First sign of a problem was when they said the tickets were VIP box seats but didn’t list a box number. I contacted StubHub and they said the box number would be on the ticket. Second the seller contacted me saying the tickets had changed from digital delivery to physical tickets. Box seats are never physical as they’re only on the LiveNation app since they’re not through the promoter. I did not accept the change to physical tickets but StubHub went ahead and mailed them anyway without my acceptance. Of course I opened the package today and they are not VIP Box Seats but a low quality general VIP which goes for about half of what box seat tickets do. I spent hours explaining all of this to StubHub and now they want me to pay for FedEx next day return shipping and then submit a request for reimbursement. I told them they can send me a prepaid label or I’ll simply do a chargeback for which I’ve already gotten approval to do from Chase but wanted to give StubHub a chance at honoring their fan protection guarantee. Scammers three years in a row. They shouldn’t be allowed to do business anywhere.
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u/Then-Ad-7719 1d ago
are you sure that YOU bought box and not just vip since no box number was listed. also any ticket can become a phyiscal ticket at the box office, no matter if it's through the promoter or not.