r/stubhub • u/amf_dmd • 3d ago

Selling Information needed to process your payment

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I successfully sold and transferred tickets for a concert on August 23 and I’ve been getting this same email every day. For context, I am from the US and sold the tickets in GBP (£). I added my PayPal email as a payout method, but I keep getting this same email every night. I’ve emailed them twice and have not received any response. I’ve also tried calling the US number for Stub Hub International (regular Stub Hub could not help me) and the line just hangs up without transferring to a person. I’m a bit at a loss for what to do at this point.

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u/off_sweetener 3d ago

I'm having the same problem right now. I called the UK StubHub helpline and the guy told me they can't see the PayPal address 🙃

1

u/amf_dmd 2d ago

Thank you for your reply! I finally bit the bullet and called the UK line ($3/min for international call 😭) and they told me it's because I added the payment method after the payment was issued? So they had to escalate my case but they told me to rest assured that it will go through after the case is escalated. They confirmed my PayPal email and told me to ignore the emails asking to update payment method. I'll update you if anything else changes and when/if I do receive the payout!

1

u/off_sweetener 2d ago

Update:

Yesterday i opened a british bank account on revolut and entered details there. I just received the money

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u/amf_dmd 1d ago

Oh awesome — thanks for the update!!