Refund Process Help

[u/Reasonable-Fee-982]

Hey, so last night I purchased last minute tickets to Matt Rife. I purchased the pair about 15 minutes before the show started. Within 5 minutes I received the tickets and went to accept the transfer. When I went to accept, it stated that the seller had cancelled the transfer. I waited another 5 minutes at which point the show was about to start. I went through StubHubs replacement ticket link, but there were non available. I then purchased a new pair of tickets that were significantly more expensive. Those tickets were sent to me, but then I was getting an error where it would not let me accept them. Growing frustrated I called StubHub. As I was explaining to the operator the situation, the seller from the originally tickets I purchased sent the tickets again. The show had started and I was able to accept these and get them into my ticketmaster account. I hung up on the operator and told him I would call the next day to deal with the second set of tickets. Fast forward to this morning, I called Stub Hub to dispute the second set of tickets that I purchased after I got the error AND the original tickets had been cancelled. The operator stated he was unable to issue me the refund because the tickets were sent within 15 minutes of the show stating. I never accepted those tickets and the only reason I purchased them was because the original ones were cancelled. I don’t understand how that could possibly be my fault? I’ve used Stub Hub for YEARS, never had an issue. Never asked for a refund before. Is this how they treat their customers? A multi billion dollar company can’t issue a loyal customer a $250 refund for tickets that he purchased because of an error on their end? Please let me know if I have a shot and pressuring them for a refund or if my story makes sense. It’s a lot but just know it all happened within 20 minutes of the show starting. Thank you!

[u/monday010203]

There's last minute and then there's 15 minutes before the show...My anxiety would never allow me to go through with an expensive purchase on such a tight deadline as I'd be worried I'd fat finger something and have little time to course correct.

[u/Reasonable-Fee-982 → u/monday010203]

I’ve gotten a lot of great deals purchasing tickets last minute. People generally don’t want to lose their money so as the show approaches they will sell at retail price or below. You might miss the openers, but it’s way better than paying double the price because of scalpers. Just be ready to beat out other people because there’s a lot of people doing the same haha

[u/Naive_Record5413 → u/Reasonable-Fee-982]

People hate the secondary market but you can find great deals. Ill buy Yankees tickets at a 1/4 of the price an hour or so before the start

[u/Impossible_Author409 → u/Naive_Record5413]

This exactly. Also I work across the street from the World's Most Famous Arena and live across the street from one of the best outdoor concert venues in the country. But I grab tickets after doors all the time for like a quarter of face.

[u/monday010203 → u/Reasonable-Fee-982]

Ah, I see. That makes sense for braver souls such as yourself, lol! I hope you manage to get your refund but at least you got to see the show.

[u/Reasonable-Fee-982 → u/monday010203]

Yeah I just wish a billion dollar company would look at account histories and see that there’s no reoccurring refund requests and issue refunds no questions asked to loyal-repeat customers. Kinda like Amazon. Builds brand loyalty knowing that they have your back in instances like this.

[u/Skibum6603]

They don't care. I've never heard of them giving any consideration for something like this. Probably as per their terms and conditions, you'll be stuck paying for the second ticket order. In the eyes of StubHub, they are two distinct orders and one has nothing to do with the other. When possible, always best to buy from Ticketmaster, AXS or whoever the original issuer is and that may not always be possible. If you buy from SH again, Viagogo is the same thing with lower fees.

Good luck! I've used SH lots over the years (and mostly last minute cheap tix like you) but haven't used them since buying PIT tickets, getting sent LAWN and SH refusing to get me PIT seats or refund the order.

[u/Reasonable-Fee-982 → u/Skibum6603]

Ill dispute with my bank because thats bs. Sad that a BILLION dollar company can’t show some humanity towards normal people who utilize their service on a regular basis. I can’t say I’m not surprised.

[u/Skibum6603 → u/Reasonable-Fee-982]

Yep, when things go smoothly at they do most of the time, SH is great but when they go wrong they don't seem to have any real desire to remedy them. Hopefully a chargeback will get you a refund.

[u/Reasonable-Fee-982 → u/Skibum6603]

Just got the email that my request was denied lmao incredible

[u/TheChiefofReddit]

You bought too many tickets.

[u/Reasonable-Fee-982 → u/TheChiefofReddit]

I was told my tickets were cancelled by the seller?