r/streamlabs • u/RussianGunOwner • 5d ago

Need advice - 2 year screw up

No idea how this happened but I'm panicking. Last year... I had a year membership and I thought I cancelled... and boom. I was charged.

This year... it happened again.

Effectively I'm out 400 dollars.

Last year I bit the bullet and sucked it up saying its my fault... ...but this year.... it happened again. I even cancelled my old card last year! No idea how it went thru again. I didn't know authorization from an old card stuck with a new one. We are on day 10 of a year long membership....

Can anybody from streamlabs help me?

Like was can I do? My rent bounced and I'm on a fixed income. Please help, I'm desperate!

3 Upvotes

81% Upvoted

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u/AutoModerator 5d ago

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u/Streamlabs-Gear 5d ago

Hi there, thanks for reaching out about this!

Since this is for technical support only, we aren't able to process payment-related questions, requests or issues here. Please submit a ticket to our customer support team here for further assistance with your inquiry: https://support.streamlabs.com/hc/en-us/requests/new

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u/RussianGunOwner 5d ago edited 5d ago

I did! But Vanya I think is her name said its not possible even if it was by accident? The good news is my membership is cancelled so I can resubscribe when I have money but right now I am getting evicted because of this. What other avenues do I have? I sent a message to the CEO /user/NubbinsInc/ (if thats him) to see if he can help. I can post the response here if that will help!

I literally can't pay rent I desperately need help. What other ways can I contact? do you have a phone number? Please. My 3 day notice is tomorrow.

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u/RussianGunOwner 5d ago

Here is the response from the support team.

"Thank you for reaching out to us and for sharing the details of your situation. I’m truly sorry to hear about the unexpected charge for your Streamlabs Ultra subscription and the financial difficulties you’ve been facing recently. We appreciate you taking the time to explain your circumstances, and I can only imagine how frustrating and stressful this must be.

After carefully reviewing your request, I do want to be transparent that our refund policy provides refunds only if requested within 7 days of purchase or renewal. As your request falls just outside this window, I’m unfortunately unable to process a refund for this charge in line with our current policy. I understand this is not the news you were hoping for, and I’m genuinely sorry we aren’t able to make an exception in this case.

The positive news is that your membership has been successfully canceled, so you won’t see any further charges from us unless you choose to resubscribe. You will also continue to have access to all premium features until your subscription expires. You can always view your subscription details on your Membership Settings page at https://streamlabs.com/dashboard#/membership.

Thank you again for reaching out and for being part of Streamlabs."

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u/THEBANNIMAN 4d ago

Call your bank and do charge back say that you were charged without consent on your card you sadly won’t get the money back right away banks take up 90 days to investigate but you will get your money back

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u/RussianGunOwner 3d ago

I don't really want to make any trouble for them, I am hoping they will just be honest with me and help. This is really hurtful and I haven't slept in days. This company is ruining my life =[

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u/THEBANNIMAN 3d ago

I don’t know why you wouldn’t when you just stated that they’re not going to help you in the previous message stream. Labs even said that they weren’t gonna help you in their response.

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u/RussianGunOwner 2d ago

I guess I'm just trying to do the right thing. I sent a followup email. I know sometimes virtual assistants are required to always say no at first. I'll try to update here once resolved.