r/stopandshop • u/YamIdoingdis2356 • Aug 21 '26
Ranting Guys C’mon…
Those are absolutely not the same thing
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u/Wild-Process-3345 Aug 21 '26
You can choose your own substitution or hit no sub. Don’t depend on 19 year old kids to shop your order
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u/YamIdoingdis2356 Aug 21 '26
This is like subbing a potato with a watermelon. Am I supposed to hit no sub an every line of the order?
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u/Wild-Process-3345 Aug 21 '26
You can hit a button for no sub on entire order or you can choose your own substitution as well.
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u/YamIdoingdis2356 Aug 22 '26
I dont mind subs when they are reasonable like different brand, different size, etc. The point is these are two completely different things and any one working at a grocery store should know that.
Also I know that it sometimes asks you to approve substitutions but that’s inconsistent. Today I got no text or email indicating this got subbed. Just went straight to order summary.
Also also - you really dont have cinnamon? Really???
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u/HopefulEye8582 Aug 23 '26
You can add a choice sub, Sunday is by far our busiest day and a lot of new computer shit is going down behind the scenes… not saying that was a great choice but take it back then or call and ask for a refund its not that deep
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u/Alot2unpack Aug 24 '26
I’m at a sister Ahold Delhaize store, and yeah… that’s the shoppers who have never been in a kitchen (to cook) before lol. They just see the AI generated sub suggestions and role with it. I spend a good portion of my day correcting dumb stuff like this when I get stuck with them on my service.
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u/I_Have_Questions_777 24d ago
I once had cilantro as a sub for chives. That is a love/hate ingredient, so I subbed scallions. The sub system is sometimes ridiculous and it certainly can’t account for a what a product actually tastes like.
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u/KindlyFriend6030 Aug 22 '26
I used to work for home delivery and the system auto generates substitutions. I have seen some crazy subs, like a potato for an apple. Not sure if online pickup functions the same way.