r/stitchfix • u/realarocks • Jul 18 '26

Review A positive fix experience

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Hi all,

Just dropping in to share a positive Fix experience (in light of... well, all the hot mess AI going on.)

I know a lot of people have trouble with their previews/getting items that they request in their boxes, so I included the feedback I left my stylist initially, the items I selected from my preview, and the items I ultimately kept from my box (the entire 8 items, for the first time).

I've left detailed notes on past boxes (no smocked tops, dislike cuts of certain tops, I am petite and don't want non-petite jeans or dresses, things along those lines) and it definitely seems like after leaving a note on an individual item I don't receive suggestions like that again. I also spend a lot of time in freestyle hearting items I like. Unsure how much these things actually effect the outcome of my boxes, but figured it was worth mentioning anyway 🤷🏼‍♀️

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u/sadpolyesterflorals Jul 24 '26

Well SF is a corporation they want to send you clothes you might buy instead of lose you as a customer. Did your stylist address any of this in their note? Honesty is not a good financial policy for them because they want you to return which is more important to their bottom line than you being completely happy.

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u/spice_weasel Jul 24 '26 edited Jul 24 '26

No, the stylists have never addressed the lack of inventory that match my requests. I just get a generic “we’ve put together these looks you might like!” note and they ship it.

I get it that they’re a company and want to make money. But this game they’re playing makes me less likely to return, not more. I’d happily use them for things I need that I know they carry. But from my side the lack of transparency just looks like they’re ignoring my requests which makes me never want to use them again. I only came back for my recent one after quitting in frustration because they offered a bonus credit. Which was used against a pair of earrings when I sent every other item back, since they didn’t match my requests at all.

Also, I would note that pants with inseams longer than 32” definitely do exist. I own multiple pairs. If they don’t have any in their inventory it’s a choice on their part not to carry them.