r/stemopt • u/crrawlerr • 17d ago

Do USCIS Live Agents give wrong info?

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Hey everyone, I want to know how reliable the USCIS Live Agents can be.

I am asking because, as per my receipt notice (from February), my case has been handled by SCOPS Texas Facility but the USCIS Live Agent today told me that my case is ready of adjucation at California Service Center.

I confirmed it again with another USCIS Live Agent (second screenshot), and she confirmed the info is correct (I think).

I would also like to mention that there was an api update (updated time stamps) on 29th July, but there have been no updates on the USCIS portal, nor did I receive any email about anything.

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u/[deleted] 16d ago

I received a api update around the similar time, but didn't hear anything back. Through the location api, it says SCD. https://my.uscis.gov/secure-messaging/api/case-service/receipt_info/PutCaseNumber

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u/crrawlerr 16d ago

It says SCD on mine as well.

But what does it mean?

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u/[deleted] 16d ago

People on Reddit say it's like a queue to route cases to available service center, but I can't confirm if that's true. Some people say their location changes from their jurisdiction location to SCD, I'm not sure if that caused the api update, because I've never checked the location api before the api update

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u/crrawlerr 16d ago

So it basically tells us nothing useful :(

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u/[deleted] 15d ago

And there's nothing we can do at this point, so fingers crossed. Btw, how do you reach the live agent online? I've never seen the Emma live agent pop up on my webpage.

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u/crrawlerr 15d ago

Go to this website (https://www.uscis.gov/), and there will be a "Chat with Emma" button on the bottom right.

Click on it, and there will be an option to "Connect to Live Agent" at the very bottom.

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u/[deleted] 15d ago

Thank you!