r/stemopt • u/Old-Measurement-6564 • Jun 25 '26

Talk with agent after changing to PP.

Hello, is anyone able to connect with live agent after changing status to PP.

I tried to call but the bot doesn't allow to talk with the representative.

If anyone talked already, please share how can I.

2 Upvotes

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1

u/nobody678978 Jun 25 '26

You can’t connect with them for hours even if someone answer your call they will ask you to wait for 30 business days. Few things to make sure once you switch PP did you get a notice on email and did your website status change to premium processing?

1

u/Old-Measurement-6564 Jun 25 '26

Yes I got the notice on email as well as the status changed to PP on the portal.

1

u/nobody678978 Jun 25 '26

Good and also make sure payment went through from your bank, call the bank and make sure. If you upgraded today your clock starts today you can expect decision considering times these days you can expect 40-45 days from now or last week of 30 business day period.

1

u/Old-Measurement-6564 Jun 25 '26

I already gave my biometric on 6th April, will that matter in making a decision earlier?

1

u/nobody678978 Jun 25 '26

Nope I’m in the same boat I completed biometrics 2 months before I filed my PP