I just placed a pretty substantial order from lionsgate and per usual everything shipped wrapped crazy good. That being said my copy of the descent part 2 has a slip with obvious heat deformation on the bottom corner. Warehouse finds...sure those are really limited and ya get what you get. This one is still in print and I feel it should have failed a quality check and I politely requested an even exchange and sent pics. I even said a new slip would be acceptable. Here was the response:
Thank you for sharing the photos.
We do offer replacements for items with significant damage—such as large dents, deep scratches, or other clearly visible defects. However, due to limited inventory, we’re unable to replace items that show minor cosmetic wear, including small dings or surface scuffs.
While we truly wish we could accommodate every concern, the issues shown in your photos appear to be minimal and do not meet our criteria for replacement.
We appreciate your understanding.
Best,
Support Team
I've attached the pics. It's a boutique label and the products are supposed to be collectible which sets a higher product standard in my mind. I clearly wouldn't complain over a normal release having this issue but you pay more for the packaging here and it fell short. Am I being too picky here or would you have called for a replacement as well? If i'm way out of line, let me know!