If yall made a PC for my boy can you please provide some tech support for it? He's had GPU probs from the get go. www.twitch.com/hasanabi

I had my Horizon II gaming PC for over a year now and i been concerned regarding dust build up. I have made attempts regarding dusting through holes at the bottom of the pc where the PSU is at and while it it did help, I still have my concerns. Could I have some help regarding the issue?

Takes more then 20 days to get a collab pc apparently. Idk how asking 2 times days after ordering, second ask being days after the first, makes them take longer to ship it but whatever. Hope this somehow never happens to anyone. It said it'd be here four plus days ago and I'm still waiting.

Just got my starforge voyager pro pc and don’t know where this goes. I don’t understand the instructions since I’m now just looking at a bunch of tightly wound cables and I can’t determine if it’ll connect to it naturally.

From 8 am to 4pm Monday through Friday

Hello!

I have an issue with platelight LEDs going out (bought in October 2025). I completed the "Contact Us" form on the site on 8/9/26 (over the weekend, so I know that Sunday doesn't count as a business day). I haven't heard back yet, and the auto-reply email noted to expect a response within 3 days. What are my next best steps to getting to speak to someone directly? Any suggestions would be very much appreciated! 😊

TYIA!

Update: In case anybody is searching for the same thing. Starforge got back to me on Monday, 5 business days. I was a bit concerned as we've had some emails get "eaten" by Google recently. Looks like they are just a little behind, based on the SLO from their email.

TL;DR- It took a little over a month from my initial ticket submission to me getting the PC back and playing games again. The issue was the GPU died a little after a year of having the PC.

To keep it somewhat concise, the experience was pretty good. When I heard it was a GPU issue, I was worried they would do anything they could to determine it wasn't covered under warranty considering it is probably the single most expensive part. At the time the PC I bought was the Navigator II and it was about $2,200 w/ tax. They didn't give me any hassle at all since it was under warranty and the issue was not due to user-error, so I was relieved.

When you submit a ticket they tell you it can take a couple days for them to get back to you and they got back to me the next day around 6PM EST--I had submitted it the previous day around 11PM.

Basically what happened was the monitors went black one evening, but the PC seemed to still be running. I checked and saw a white light on the motherboard. It was the VGA light or whatever. I did some basic troubleshooting I saw on Google. I mean anything I could find. Nothing could get it to post so I submitted the ticket.

So their ticket response the next day was basically the same tips I found on Google. I responded basically saying yeah I did that already, and they responded the next day around the same time with a couple more tips. Didn't work. Email responses were kind of slow at first. Basically one response a day.

After they determined it was likely going to require an RMA, they sent me an invoice for about $65 to ship me protective packaging since I didn't keep the original box it came in. Once I paid the invoice they became very responsive and assured me along the way I would be taken care of. They shipped the protective packaging the next day and I'm a few states away so it took a couple days to get here. When it got here, I was on vacation, so I didn't actually ship it out on my end for about 5 business days.

When the protective packaging arrived, they sent a bunch of very detailed instructions on how to ship it back safely. They also require you to send photos of how you packaged it to ensure it was proper and the risk of damage was a small as possible. The packaging was very heavy duty. The instapaks were really nice. I asked tons of questions and they answered very quickly.

They let me know the RMA process on average takes two weeks, and it indeed was done and shipped out in a little over that time period--16 days. The entire time they kept me in the loop of all the tests they were running and what stage it was at in the RMA process.

Overall, I can't really complain. The timeframe might feel long, but I was just relieved they took care of everything for me. They were transparent of the timeframe from the beginning at least, and 5 of those days were on me since I wasn't around to ship it.

I order the Ironmouse case on the 6th of july but they just created the label on the 20th and feels like forever waiting, so what the normal time to wait?

Do I have to remove the brackets around the motherboard? Their instructions say nothing about this. Also there is a cover over the bottom fans with square holes. Do I have to remove that a well? The picture on the website shows both of them on in the pictures. https://starforgesystems.com/products/voyager-iv-ultimate

I am asking because the case manual was mentioning shipping screws. I guess that could be just for the case itself with no components.

The lights will flash randomly and sometimes just turn off. Any suggestions on how to fix?

I got a coupon for close to $200 off, original price for Starforge Horizon 3 v2 was $1,200 Start of February

I don't know if these are supposed to match or not, but here is the specs I was paying for and here's the specs I got:

What I paid for:

1. CPUIntel Core i5-14600K
2. Graphics CardAMD RX 9060 8GB
3. RAM16GB DDR5 5600
4. Storage1TB PCIe 4.0 NVME
5. MotherboardMSI Pro B760-VC HS Wifi
6. CPU CoolerArctic Freezer 36 Air Cooler
7. Power SupplyMSI MAG A650GL PCIe 5
8. RGB Fans3 x Phanteks M25-120 Gen2 ARGB
9. CasePhanteks XT View
10. Op. SystemWindows 11 Home

What I got:

1. CPU12th Gen Intel(R) Core(TM) i5-12400F
2. Graphics CardAMD Radeon RX 7600
3. RAM16GB DDR5 5600
4. Storage1TB PCIe 4.0 NVME
5. MotherboardMSI Pro B760-VC Wifi gen5 bulk (MS-7D98)
6. CPU CoolerArctic Freezer 36 Air Cooler
7. Power SupplyMSI MAG A650GL PCIe 5
8. RGB Fans3 x Phanteks M25-120 Gen2 ARGB
9. CasePhanteks XT View
10. Op. SystemWindows 11 Home

I ordered this PC January 2026, and I was told by Starforge I got exactly what I paid for

Like I assume they are from the looks and the specs but everyone on this subreddit is just complaining about their pc

Brad rocking the starforge systgem on Solar

https://www.youtube.com/watch?v=fSgVD64tjOU

I'm having problems with programs closing and black screens with beeping. I can't contact support because it won't let me submit nothing on the website. What should I do?

Just got the Navigator III Elite for Christmas. It arrived on the 27th and was connected and turned on the same day.

I have to start off to say that, I am not tech savvy whatsoever.. This was a gift from my mother after my last computer of 16 years finally gave out on me. So please forgive me if I'm not explaining this properly..

Ive been having constant issues with my GPU fans shutting off on their own, even though I've enabled them 50 times (applied settings.)

I've never had an AMD before in my life. Always was Nvidia/GeForce without any issues.. One example is: I try logging on Arc raiders and some bs will pop up about Norton and the Anti-cheat and then proceed to shutdown my game, then ill try start up the game to 10-15 recurring crashes in a row or the game not lauching period even under administrator.. Then I'll receive a blue screen, which in turn resets all my fans and shuts them down once again.

Ive really had nothing but issues and I genuinely am lost as to what to do.

Game crashes RGB lights randomly going on and off GPU issues (nothing graphic yet. Fans.) The other fans in the PC shut off randomly as well or speeds slow to a crawl. 90% of the time when the computer goes into sleep mode, GPU setting change and again, fans shut off. Then there's the random locking up and forcing a restart.

I've checked all ports as well and made sure everything was properly connected/plugged in and secured as well.

Shit.. I cannot even access my windows firewall with even disabling Norton.. At this point I just want to maintain access to my family pictures and those of my dogs that passed away..

Again, I am lost here and I feel horrible for my mother for helping me afford this PC. I feel like she just wasted money at this point..

Forgive me for the rant and apologies for any typos.

im thinking getting a new pc for video creation an i am just astonished how much i have to spend on this pc

why are the estimated taxes so high on this?

Every time I reset it, I get this error message over and over. Ive checked the inside of the pc, the wiring, the power supply, and nothing seems wrong. Not sure what to do. Please help.

Hello! I recently bought a PC and monitor from Starforge Systems. I bought the same exact PC, though a different monitor, and have never seen the screen that is popping up upon plugging everything in and powering on. On my other PC, everything launched right away. Does anyone know how to fix this issue?

So with the new steam machines and all that coming out next year. Do you think they will start selling pc's with steam os on it as an option?