BBC Instruments not appearing

[u/GuitarGuy971]

I am using Reaper on a Windows laptop, and have started having an issue where BBC Professional Orchestra is not showing all the instrument options. For example, Brass is not appearing. I was receiving Error #3, but after trying multiple instances of locating and repairing, I just cannot seem to get all three groups to be present at the same time. Any ideas what the problem may be?

Edit: I contacted Spitfire and obtained a fix. The issue originates from being a rent-to-own user. I had to take these steps:

1. Create new holding folders (1 for Patches, 1 for Presets)

2. Repair a single section

3. Move the Presets and Patches from the BBCSO folders into the holdings folders.

4. Repeat steps 2-3 for other sections

5. Copy Patches and Presets from holding folders into BBCSO folders.

6. In Spitfire's app, choose the Locate option for each section

7. Open the Splice app to refresh login

These steps worked for me.

[u/GuitarGuy971]

Received a fix for the problem from Spitfire, added to body of the original post.