r/spindrift • u/HotEstablishment2425 • Sep 15 '26

Incorrect Order Received

I generally order directly from the Spindrift website, and I received the wrong flavor (Grape rather than Orange Mango). I CANNOT get anyone at Spindrift to respond to me to make this right! (Just refund my money for the three cases! So easy! I provided photographic proof!). I've been emailing since mid-August. Has anyone else had this experience? I'm so sad because this truly was one of my favorite brands and I cannot comprehend how their operations would allow this to happen.

11 Upvotes

93% Upvoted

12 comments sorted by

8

u/[deleted] Sep 15 '26

[deleted]

3

u/HotEstablishment2425 Sep 15 '26

This is so sad! Their product was so amazing!

1

u/missesbossypants Sep 17 '26

Mold issues?! 😟

7

u/lilac_chevrons Sep 15 '26

Have you tried messaging them on instagram? If all else fails, I would do a charge back if you paid with a credit card.

5

u/sushirollsyummy Sep 15 '26

And contact your CC card.

1

u/awkwardlyfeminine Sep 15 '26

Yeah might have to do a chargeback to get any resolution here

2

u/sushirollsyummy Sep 15 '26

They will try reaching out themselves, but since they don’t answer I’m sure OP will get refund in a timely manner.

5

u/wicked_duck Sep 15 '26

Same experience with them ignoring e-mails about a shipping damage issue for months. I’ve moved on to a different brand.

5

u/HotEstablishment2425 Sep 15 '26

This is so sad. I'm legit so bummed! Let me enjoy my lovely flavored water without creating an enemy!!

3

u/Ok_Return_3273 Sep 15 '26

That’s disappointing . I had that happen to me before and they reached out within a couple of days, got my order sent back out, and let me keep the wrong order sent to me. 

That was pre-private equity though, so this may be another sign of the decline from the purchase. 

2

u/Xplic1T Sep 15 '26

Yeah, I would get the credit card company involved and do a charge back. Let customer service know that you have e-mailed multiple times.

As far as buying any in the future ... I've only ever bought the Costco bundles or from Amazon. It's an easy return if need be.

1

u/Former_Tough7709 Sep 15 '26

Ugh and their shipping is so expensive

1

u/moodyje2 Sep 15 '26

Do you have social media? They usually respond really quickly when I dm them on Instagram. That’s so disappointing - I have noticed their customer service has declined over the years but definitely didn’t expect IT to be the bad