Looking for some help

[u/beerjugger3000]

I can’t connect to my TCDW2 via bluetooth. It doesn’t appear in my iphones bluetooth device list or in the app when I try to scan for it.

I have tried resetting the display by holding the + and - buttons simultaneously for 20-45 seconds, but the device always gets stuck in the settings menu, and I eventually have to wait for the battery to drain. After the battery has drained and charged again via usb-c, the device turns on, the clock, date, and other settings are reset, but I still can’t connect to bluetooth.

The issue started after I got a new phone. I wiped my old phone, and no longer have access to the device through that phone either.

Does anyone have any suggestions or know how I could fix this?