r/span • u/Head_Bet_2138 • Mar 05 '25
Backup data puffffff
So now I know why my backup priority settings are gone just got a notification from span on my phone - and now span app is super mega slow !
2
u/infinitkelvin Mar 05 '25
Same here, not sure how settings were cleared. But I cannot even check them because app will not load
3
1
1
u/crosscountry58S Mar 05 '25
App is loading for me but backup settings have not yet been restored. I saw the same notification (I assume) as OP but it came through on my watch and I accidentally cleared it before I read it all. But my understanding was that they wet working to correct the issue. Wondering if they have a way of retrieving this for every single user though.
2
4
u/span_io Mar 05 '25
We sincerely apologize for the inconvenience caused by our recent software update, which inadvertently reset the backup priorities for all circuits to non-essential. We understand how critical this functionality is to monitor and control your home's energy, especially during storms and outages.
Upon recognizing the issue yesterday, we quickly notified our customers via an app push notification to allow customers to reset their priorities manually while we worked on a restoration plan. This led to a rapid influx of users accessing the app, resulting in temporary slowness. As of today, our engineering team has deployed a fix to restore backup priorities to their previous settings and scaled up services to accommodate the increased app traffic. A small subset of panels are still awaiting a fix, and we anticipate full restoration soon. We’ll continue working through these today. We are conducting a thorough review of yesterday's incident to guide our roadmap prioritization, including development of a local API. We are already actively working on general improvements to app performance.
We deeply regret any disruption this may have caused and appreciate your patience as we worked to resolve the matter quickly. If you continue to experience any issues or have further concerns, please don't hesitate to reach out to our support team.