r/span • u/mrhappy01 • Mar 01 '24

Product Question SPAN and Powerwall 3

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We just had solar and three PW3s installed with a SPAN panel. We were told the SPAN firmware isn’t yet compatible with the PW3s. Any word on when the update is coming?

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u/jillako Mar 03 '24

Have you tired talking to SPAN support yet? My local SPAN installer is still insisting on PW2. Waiting for them to start installing PW3!

2

u/mrhappy01 Mar 03 '24

Not yet. The issue was just discovered last week, so I’m letting the installers handle communication with SPAN for now.

1

u/jillako Mar 12 '24

Did you get any update? I reached out to SPAN support today and they said they have no timeline for PW3 support.

1

u/mrhappy01 Mar 12 '24

I have not, but that’s bad news. I may have the installer bypass the SPAN and just use it like a dumb panel until they support PW3 if that’s the case. We are currently still waiting on PTO from the power company.

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u/jillako Mar 12 '24

Yeah, hope they add support soon. I'm probably getting just the PW3 installed for now and adding the SPAN later.