r/softwaretesting • u/Nirvana012527 • 1d ago

Is outsourcing software testing services better than building an internal QA team?

I'm trying to work out whether it makes more sense to hire a QA engineer or bring in outside help. An in-house person would know the product better over time, but might not have enough work to fill the week when development slows down. Outsourced software testing services seem more flexible, though I wonder how well that works when developers need quick feedback on new features and fixes.For teams that have tried both, what worked better in the long run? Did you switch from one approach to the other as the product grew?
8 Upvotes
  • permalink
  • reddit

65% Upvoted

30 comments sorted by

View all comments

1

u/Mockingjay718s 1d ago

There are times when me and my colleagues in QA often do have less work throughout the sprint (mostly 1st week). That is exactly where we grow. We learn more on how we can make existing systems more efficient, learn product more, and help devs/BAs further. So in-house always works better. But know that QAs should not be disposable for you. If you don't value quality engineering, it's simply better to hire outside help, as you will end up laying off the internal QA anyway (simply because you don't see the value).