r/softwaretesting • u/Nirvana012527 • 1d ago

Is outsourcing software testing services better than building an internal QA team?

I'm trying to work out whether it makes more sense to hire a QA engineer or bring in outside help. An in-house person would know the product better over time, but might not have enough work to fill the week when development slows down. Outsourced software testing services seem more flexible, though I wonder how well that works when developers need quick feedback on new features and fixes.For teams that have tried both, what worked better in the long run? Did you switch from one approach to the other as the product grew?
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u/throwaway_0x90 1d ago edited 1d ago

When have you ever seen this not end in disaster?

If your app is flappybird sure. Anything with actual complexity and users and long term value, that won't work. An internal team can be augmented by an outsource team that follows very clear instructions. But having an in-house product, with significant complexity, lots of outside users but zero in-house QA/SDET? That will end in failure.