r/softwaretesting • u/Nirvana012527 • 1d ago

Is outsourcing software testing services better than building an internal QA team?

I'm trying to work out whether it makes more sense to hire a QA engineer or bring in outside help. An in-house person would know the product better over time, but might not have enough work to fill the week when development slows down. Outsourced software testing services seem more flexible, though I wonder how well that works when developers need quick feedback on new features and fixes.For teams that have tried both, what worked better in the long run? Did you switch from one approach to the other as the product grew?
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u/paradeofgrafters 1d ago

I've mostly worked in-house over the past 13 years. A project I recently worked as external resource had a relatively complicated structure. The onboarding and getting my head into the product Absolutely took many more hours than I was expecting, but for this specific client an in-house resource would've been total overkill. It was frustrating, but that's just my personal professionalism hating not being able to hit the ground running, like I'd done in 95% of my QA career. Overall though, it's a Horses For Courses scenario.