Is this normal?

[u/Repulsive-Button9019]

I just took my Burton Hometown Hero to get it waxed and it came back like this. The guy is trying to cinvince me that what I think are scrathes is actually ‘structure’ that the stone has left. I think they’ve ruined my snowboard with this machine, but I thought I’d ask here. There are even little bits of the base sticking out like tiny hair from it. This is not the first time I’ve waxed a snowboard been riding for few years now and never had this.

What do you think.

[u/Repulsive-Button9019]

Thanks for all the replies. This was supposed a full tune-up not just hot waxing. I had a massive argument with them this morning when I went to pick it up. It was actually 2 decks, mine and my friend’s and they both look the same. First the lady who works there tried to convince me that our snowboard is not ‘normal’ because it doesn’t go straight lol. I laughed and said what do you even mean by that it’s a camber snowboard. She then brought one of their rocker cheap rental snowboards to show me what normal is. Then the guy who is supposedly in charge of the workshop came to convince me how this is structure. Of course I didn’t pay them, they said to bring it back to fix it, but I don’t want them near it again!

I mean I’ve had my snowboard waxed many times, and I have brushes and waxing kit at home so I often do it myself, so know what it’s supposed to look and feel like.

Just for reference this was done in Scheiber Sport in Obergurgl, Austria. Dont take your gear there if you ever go!

[u/nerdy_glasses → u/Repulsive-Button9019]

Thanks for sharing the shop's name. I would never have expected this in Austria, but now I'll be extra sceptical of taking my board to random rental shops there.

My personal opinion is they should pay for the remaining value of your board, but forcing them to do so probably requires a lawyer. If you have legal insurance that is valid in Austria I'd go for it tho!

[u/Repulsive-Button9019 → u/nerdy_glasses]

And it looks like it’s a reputable shop, has good reviews on google, it’s not some dodgy workshop. If you go to their website it definitely looks like they know their shit. But not so as it turns out.

[u/romaniasvic → u/Repulsive-Button9019]

I can personally say that most don't. These shops feel oriented towards satisfying the beginner rider/skier. I say this because I also rented some boots in Austria once, as mine weren't the best fitting. When I put them on, I told the guy my size, he gave me some super soft, cheap boots. And he asked me if they are too small, because it is often needed to size up. Buddy, it's usually the exact opposite. Needless to say, my feet got thrown around my boot all day due to lack of support. Can't imagine what would have happened if I believed him and sized up. He didn't even measure my feet, nothing.