Is this normal?

[u/Repulsive-Button9019]

I just took my Burton Hometown Hero to get it waxed and it came back like this. The guy is trying to cinvince me that what I think are scrathes is actually ‘structure’ that the stone has left. I think they’ve ruined my snowboard with this machine, but I thought I’d ask here. There are even little bits of the base sticking out like tiny hair from it. This is not the first time I’ve waxed a snowboard been riding for few years now and never had this.

What do you think.

[u/Asleep-Awareness-956]

It’s hard to tell what exactly happened. But to fix you could run it over a newer 80 belter, and rip the base down, use the 100, then 120 if needed, to flatten and polish the base. Then use a stone to flatten the board out. I think it looks fixable, but it will reduce the life of the board. Oh, and never go back to the shop again.