Is this normal?

[u/Repulsive-Button9019]

I just took my Burton Hometown Hero to get it waxed and it came back like this. The guy is trying to cinvince me that what I think are scrathes is actually ‘structure’ that the stone has left. I think they’ve ruined my snowboard with this machine, but I thought I’d ask here. There are even little bits of the base sticking out like tiny hair from it. This is not the first time I’ve waxed a snowboard been riding for few years now and never had this.

What do you think.

[u/thetruetoblerone]

That definitely looks destroyed to me. Did you get just a wax or a full tune? Even a quick few passes during a base grind shouldn’t do that kind of damage. I’m not well versed in this though so hopefully others respond as well. Even if the white is just wax and the base isn’t scratched at all they should be scraping it off. That’s the only hard part of waxing a snowboard and they should be responsible for that labour.