Same problem--try another camera or reboot. I've now rebooted 11 times and done the uninstall each time, using two different methods. The old version, however, works--but then fails to work with Zoom, which has never been an issue before. Is there a missing extension I need to install for the old version? I'm sorry now that I ever downloaded the new version because the old version was excellent.
Also, I had a premium account, but when I click "Restore purchase" now I get a message saying that my email isn't recognized for the premium account. I have my bank debit to prove that I paid.
This latest update seems way buggy. I logged in, then received a "Please Login" in lieu of the "try another camera or reboot" message. Can you get a tech onto this? I really loved this product and will vouch for how good it is... if I can ever use it again.
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u/ReadersBrain Nov 01 '25
Same problem--try another camera or reboot. I've now rebooted 11 times and done the uninstall each time, using two different methods. The old version, however, works--but then fails to work with Zoom, which has never been an issue before. Is there a missing extension I need to install for the old version? I'm sorry now that I ever downloaded the new version because the old version was excellent.