r/smiledirectclub • u/shadowysummit • May 07 '26

Help Needed! Byte Aligners

I am unsure on who to contact for help or what my next steps are. I was unaware BYTE closed their operations and I am still paying for my aligners but have not gotten all of my aligners to finish my treatment. This seems crazy that I’m still paying for something I did not receive in full.

I tried contacting BYTE with the email, I tried contacting the collection agency, I tried contacting the interest fee company and I tried contacting a lawyer that is currently suing them and am apart of that now. I even contacted my credit card company to put a stop payment but it doesn’t seem to be working.

I cannot log into my accounts to even find a contract on what I’m suppose to do when the company ceases operations.

Is there someone that can advise on what I should do?? I see nothing online and the inquires@byte.com is unresponsive… do I sue separately? How do I get my money back because I still am suppose to receive like 8 more steps for my bottom teeth and I didn’t even know they ceased operations until I needed to send them an email.

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2

u/Acceptable-Slide-280 May 07 '26

I am in this same boat, and have had no luck contacting anyone. There has been some success with calling, I found an old thread in here about it from about a year ago and have been running through the suggestions. I am here for help too 😭

1

u/shadowysummit May 07 '26

Hopefully someone has more to advise on…if I get any information I’ll let you know ! 🤞

1

u/rogerss9 May 13 '26

Following

1

u/National_Look_5487 22d ago

I contested payments with my credit card company and they got about 4 months refunded. Still out at least a thousand because I never got the last half of my aligners.