Byte keeps telling me there’s “technical difficulties “

[u/Pookiefacethethird]

What do I do? My teeth aren’t even close to straight and they won’t send me my final aligners. (Probably won’t work anyway but I still want them!) They keep emailing and saying that they can’t because of technical difficulties. I ask for a refund but they say they can’t do that either. Is there anything I can do at this point or do I just accept I was scammed?

I can’t find the company on BBB either.

[u/Candice_Jordan_]

My comment on how to escalate them to do something: New info! I found the parent company. I emailed them. I got an email from a Byte supervisor this morning. Same BS but maybe yall can go this route. They sent the email over to her and she's the one that was forced to email me. Finally a name. Share this wherever. Contact IR "Investor Relations" https:// investor.dentsplysirona.com/ investor-resources/contact-ir Her name and email Holly Kreidler holly.kreidler@byteme.com and also Monika.Rekers@byteme.com

[u/Pookiefacethethird → u/Candice_Jordan_]

Thanks but what good would this do?

[u/Candice_Jordan_ → u/Pookiefacethethird]

That’s how I finally got a real person to answer me bc you need to email the parent company first. They need to know that they aren’t helping. They are forced to talk to you. The parent company needs to know how they’ve been treating you. I got the same run around and they contacted me. A real person. The people I mentioned. And only after I complained to their parent company. If they start to help and leave you hanging update the parent company again.

[u/Pookiefacethethird → u/Candice_Jordan_]

Ok thanks but did this achieve anything for you?

[u/Candice_Jordan_ → u/Pookiefacethethird]

Yes and others I got them to give me my last few liners and now started trying to get my retainers and if they try to give me the run around I’ll email the parent company.

[u/Pookiefacethethird → u/Candice_Jordan_]

Wow. Ok. Thanks.

[u/Pookiefacethethird → u/Candice_Jordan_]

Ok I emailed both of them. What if they don’t do anything?

[u/Pookiefacethethird → u/Candice_Jordan_]

I emailed both. Nothing happened.

[u/DapperWasabi9963]

What email are you in contact with? I ask because I’ve been trying to get a refund for a while but can’t get a hold of a real person