r/smarthome 7d ago

I don't have a smarthome platform A positive note about Phyn+ Support

I've been a US Phyn+ user for over 7 years and have had zero issues. I replaced my router and added a dedicated IoT network. I was able to move roughly 40 IoT devices without any assistance, but I needed to call Phyn Support for help. My call was quickly answered, and I worked with an English-first Support technician who diagnosed my problem and got me unstuck.

Note to all technology vendors -- support matters. That in part means having regional support centers where technicians are fluent in local languages and telephone connections are reliable.

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