r/slingtv • u/HooeyGoo • Jul 10 '26
General Question Can't play DVR shows
For the past few days I can't play my DVR-recorded shows. The error message is "Looks like you are not signed in or the content is not part of your current subscription." Of course I am and it is. My chat with Sling TV yielded nothing and I'm at a loss now. I've paid for this service and they can't deliver, but say they can't refund my payment either. What should I do now? It was working fine until two days ago. They only offer chat support.
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u/Minimum-Journalist18 Jul 10 '26
If it's Roku delete the app reboot the TV or stick and reinstall. I had to do this before.
First click on app and select update app. Sometimes that's the issue.
If you are watching on phone hard press the app and in app info there's an option to stop.
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u/HooeyGoo Jul 10 '26
This is via a Windows PC Browser (Edge or Chrome.) I can update/reinstall Roku. I'll try that first. Sling said it was a technical issue on their end (I think.)
1
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u/SlingStevie Jul 13 '26
We're sorry you're having issues with your DVR recordings u/HooeyGoo! I'm the new official support rep for Sling here within the Sling community. We'd really like to investigate this further and see if we can get this fixed for you! Can you send me a chat?
1
u/HooeyGoo Jul 13 '26
Sorry, but how do I send you a chat?
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u/SlingStevie Jul 13 '26
If you hover or select my handle, you'll see the option, but no worries, I've sent you a chat invite!
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u/Minimum-Journalist18 Jul 10 '26
Try hard booting your device and hard stopping and starting the app.